Terms & Conditions
Eligible items may be returned for a full refund, less original shipping charges, within 7 days of receipt of order. We do not pay for return shipping. All merchandise must be in their original condition and folded as best you can, items received on return which need pressing will incur a $5.00 restocking fee. Items must be unworn, unwashed, unaltered and with tags attached in order to be considered for a return. Please be careful when trying on garments, as make up stains and items smelling of perfume will not be accepted and returned to the customer. All sales are final after 7 days.
All styles marked down for SALE including those purchased with a discount code or promotional code, may be returned for a store credit only. We do understand buying SALE items can be difficult so feel free to contact us with any questions regarding fit, sizing, fabric etc.
All styles marked FINAL SALE including those purchased with a discount code or promotional code, are FINAL SALE and cannot be returned for a refund or store credit. We do understand buying FINAL SALE items can be difficult so feel free to contact us with any questions regarding fit, sizing, fabric etc.
If you would like to return a defective product, you must notify us via email at firstname.lastname@example.org within 7 days of receipt of order. No returns will be accepted if you fail to notify us within the 7 day period or fail to ship the product back to us as directed.
Please review the Returns Policy and follow Online Return instructions prior to sending your return.
ONLINE RETURN INSTRUCTIONS
- EMAIL email@example.com
- Once your return request has been approved, we will email you a return merchandise authorization code. Please include your RMA code with your return package. We cannot issue refunds for items without this code.
- SHIP approved goods to the address provided on the RMA form. We require that returned packages be postmarked within 7 days of receiving your RMA code. You are responsible for all returned shipping charges, duties and taxes. We recommend that you send the package via traceable carrier with insurance for the full value of the product as we are not liable for any lost or damaged packages.
- REFUND your refund will be processed within 3 business days of receipt of merchandise. You will be refunded the total amount you paid, less shipping charges. International duties and taxes will not be refunded. Please contact your credit card company to confirm when your refund will be issued back to your credit card.
Valiánte Clothing reserves the right to refuse any returns that do not comply with the conditions stated above. If your package is not accepted it will be sent back to you at your expense and a refund will not be granted.
If you would like to exchange an item, please place a new order for the item you want before returning your original purchase. This will ensure that your exchange item is in stock. You are then welcome to return your original order, following our return instructions.